Question 1

What do soaps contain?

Accepted Answer

All soaps contain olive oil, coconut oil, and shea butter. Then essential oils and various natural colorants are added, such as chamomile, calendula, activated charcoal, cocoa, and turmeric.

Question 2

What is the weight of the soaps?

Accepted Answer

100 grams, plus or minus 5 grams. Why? The soaps are cut by hand, which is where the difference in weight comes from. Also, the soaps are aged for a month before being sold. During this time, the water with the sodium hydroxide evaporates from it, making the soap lighter.

Question 3

What is the shelf life of soaps?

Accepted Answer

One year. Use them, you won't go wrong! If the soap starts to turn yellow, don't worry. You can safely use it regardless.

Question 4

How do I extend the life of my soap?

Question 5

Are the products certified?

Accepted Answer

Yes! All products offered here have the necessary certificates and documents.

Question 6

How long will it take for me to receive my order?

Accepted Answer

Once we receive your order, we try to ship it within 3 business days. Sometimes we manage to ship it the same day. But keep in mind that there are only two of us, so sometimes we may be delayed by 1-2 days, in case we have more orders or if we are at a market. But don't worry, we always ship it. Don't hesitate to contact us by email or on Facebook and Instagram. Also, if you need it shipped quickly, message us!

Question 7

I chose "Personal Pickup", now what?

Accepted Answer

We will call you within 1-2 business days to arrange a convenient day and time to meet. You can always write to us directly on Instagram/Facebook to make an appointment.

Question 8

How can I contact you if I have questions?

Accepted Answer

Don't hesitate to contact us by email - prirodatasoaps@gmail.com, or on Facebook - Pri.Rodata and Instagram - pri.rodata.soaps. We respond on the same day.

Question 9

Is there a physical store?

Accepted Answer

For now we only have an online store. We often participate in exhibitions, in "Home" you can see our next participations. And in some cities you can find our products in stores, you can write to us and we will tell you where.

Question 10

RECYCLE? Recycle?

Accepted Answer

We try to use minimal unnecessary packaging, as well as reuse what we can. For example, the soap packaging is completely biodegradable, and there is minimal plastic in the rest of the products. Of course, when we send with our favorite couriers, we need to carefully pack everything glass, in case of a wild trip. This is where the topic of recycling comes in - any bubble is actually reused from other shipments. We give it a second life, and we don't buy new ones.
And how can you get involved?Use code RECYCLE - we will not use brand new boxes for your shipment, but will give a second life to a saved old box.When you buy from us - don't throw away the packaging, labels, string, wrapping paper - bring it to us, and we will thank you with a gift of SOAP!Keep the wrapping paper + cardboard boxes from other orders and bring them to us - we will thank you again with a gift of SOAP! If you are wondering if the packaging is suitable, write to us.

Question 11

С какво доставяте?

Accepted Answer

В момента работим с Еконт, Спиди и BOXNOW автомати. Когато правите поръчката си, по време на втората стъпка ще можете да изберете от менюто с опции с кой куриер да изпратим.

Question 12

Доставяте ли извън България?

Accepted Answer

Да! Изпращаме до много държави в Европа. В този случай обаче е важно да платите поръчката с онлайн, за да можем да ви я изпратим.

Често задавани въпроси (FAQ)